Effective Date: April 6, 2025
1. Guest Cancellation
– Free cancellation up to 7 days before scheduled experience.
– Less than 7 days: 100% cancellation fee (no refund), unless mutually agreed.
2. Provider Cancellation/Changes
If we cancel due to force majeure or host illness, Guests may choose:
– Full refund
– Rescheduling to another available date
3. Refund Procedure
Refunds issued via the original payment method within 14 days of cancellation confirmation.